SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oogali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://oogali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 15.01 it is 29.01. Size 98/81 (chest/underneath) fit size XL. Sat tightly, harness cut into very convenient. Good-quality fabric, stitching quality, do not stick out.
A second time, well-kept, very convenient
Excellent top. Take a second time.
Goods fast delivered. Well packed. Recommend store and goods
Order come in 10 days, did not expect that so quickly. Track number well. My 50 size clothing and chest 100 cm bra sat well. It is soft, comfortable and very good stretch. Running probably need to take something tighter, but for home use at the time. Foam cups insert sewn or may be slightly move, but it does not create discomfort. IN general I happy! Will cooperate with the store.
Very fast Shipping, took 9 days in Chile. Like the description!…. Now I will try
Items come in 14 days in Kiev. Thank You for the fast delivery. A great product. We will order more.
IN general, top good. But my chest (= 87) tugovato. This despite the fact that: chest-two фиги, but broad chest. Breasts would be normal, think, would be comfortable. Therefore, top is the training (under dobok (Taekwondo), without cups) my youngest daughter years old. It Is a bit high. Shipping in Taganrog took two weeks. Parcel tracking crooked, but tried to))
Take the second! Very like! Comfortable, good hold chest. Size XL fit for 85D.
XL fit for 80C, It is thin. For fitness and sports activities, hiking suitable, not for rugby and jumping high :)