SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oogali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://oogali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing. Fits well for height 165 cm, 86-64-90, 55kg. For tall girls might be a bit short.
Perfect. he size L is perfect, I have normally size 38-40 and measure 1'73m. Quick delivery.
Just like in the description. Fabric soft. Stretches to measure, not clear in the stretch. My height 156 cm size M perfect-and in length and in width.
Beautiful item, exactly as described, nice bra support, no need for extra underwear. Stitching very neat & secure. It has arrived well before estimated date, in time for an international dance event...I can’t wait to wear it! I will add pictures :)
Very happy shopping, very cool камбинезон, quality good me very much, thank you store and the size.
This Product is AMAZING! The quality is beyond expectations, totally worth the money, I could not believe my eyes although I had seen very good reviews before ordering. I am completely in love with this gym suit, the colors are BRIGHT and I washed it with white clothes and they stay in place, I am 1,60 tall, and this suit fits me perfectly. I used it at the gym for workout, without any bra on cause it has its own already and it doesn't necessarily require any other. This is my favourite purchase so far, and I'm thinking to get the pink one as well. ღ♥ღ Carefully packed. The sew is Perfect, the printing is EVEN, I am in love, thank you, store! RECOMMEND! ღ♥ღღ♥ღღ♥ღღ♥ღღ♥ღღ♥ღღ♥ღ
Good quality, all normal, pleasant synthetic, bright print looks good, inside sewn cup. The only thing-in my post in body length butt! My height 158-fit height above chip between legs much. Size S took over 90-76-98, wear Russian village. Fit very well, not butt, stretches. Recommend!
Sleek and pretty. I chose the unitard based on the sizing chart and it was pretty on point.
To Moscow for 2 weeks, track. Just like in the description. Packed in bag. All of it. His Wife liked.
Shipped the next day in output, it for 18 days. As the photo, seams well treated. Took m afraid of, store no grid. There at the time, breast cup bolshevat, but not critical. (85/65/83) height 164. Cute bright, synthetic естесно, because the other fabric print not напечатаешь. Yoga is good.