SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oogali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://oogali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All neatly wrapped. Inside was a gift from the store pink little thing for applying Foundation. Brushes are very good! IN general I happy!
Come quickly, good hands, box was just a little wrinkled, bag beautiful to the hands no complaints))
Fast delivery, courier home quality like
Good store. Upload speed and speed delivery on top! Choose the shipping of RF, courier within 2 days! A set of good, looks presentable, but the quality of the pile прокачало honestly… See how behaves in service.
The Seller is done! Super Fast shipping-11 days to Ufa! The quality is excellent! His Wife liked brush, she is happy!
Order 2. Jan, order came to the barn (Latvia) 17. Jan, elegant service! Soft brush, good, look very solid. No smell, clean and tidy, pile climbs. THE white-haired brush a pair of fibers stuck, were long, but not critical, cut and all type of top. The picture added a brush of Ecotools to compare the size. This set is a good растушёвочная brush and two to draw the crease. Flat brush shadows there. There Is A powder brush for Foundation, eyebrow, lips and liner. If there is my flat shadow, then set sooo good. I AM happy. Handbag gold, accurate, with small pocket inside. Thread not climb. Smells a little paint, but think erode. It was packed very well, box is hardly wrinkled, you can even give. Seller put спонджик as a gift. Thank You, nice! All advise. Fast, high quality and beautiful!
Brush super, came very quickly. The same tassels me Painting artist)
Really happy with the order) Come in 3 weeks, carefully packaged, box which contains the beautician hardly wrinkled) Cosmetic soft imitation leather, color noble gold) each brush packed in a separate bag, very pleasant to the touch) All brushes, as the photo store and great quality! None brush, no bag do not have foreign odors) Inside cute memo in multiple languages, where there are even information about how to care for brushes for makeup. Also very good information on the appointment of each brush is in the product description) very nice find gift seller-cute спонджик, which I just needed! Very high quality product, ordered the gift, give shame and even leave yourself want to) but oh well, more order and all definitely recommend!
Excellent hands! Perfect for professional use. Shipping in RF Week. Home for the. Professional packaging. Gift cardboard box. Inside The bag. Inside brush, each individually wrapped. Thank you for the efficient work. Later will add a review.
Received the parcel, not like crumpled box, but the product itself was in good form. Cosmetic neat, performed flawlessly. Hand-packed. Feel good, and in fact is not fed. Handle brushes nice to the touch. There Are 8 pieces. Different. If the gift, then you can give no paper box, just a cosmetic bag. I would like a gift!