SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oogali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://oogali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend bigger size to order :) i Wear size S and ordered Size M and it is just enough.
It’s perfect. Everything is like on the photo and very fast delivery- two weeks. I definitely recommend this store
Very Nice
The Parameters Of The Chest 84, hip 92, waist 65, shoulder 38, M village well, only a little pressure sleeve, but that's okay. Just awesome sshyt akuratno, very happy shopping.
Very fast shipping Odessa, Ukraine!! 22 Jan order, 2 Feb courier has brought. Very happy! Super quality, size fit. Definitely recommend
es tal cual se muestra en el catálogo me gusto lo recomiendo a todo el mundo
I love this paired swimsuit, the only thing I don't like is that the top shoulder part is kinda tight. but to sum up, I am content with my purchase. It arrived in about 2.5 weeks, with 2 small gifts. :) I like the material, soft and comfy. I highly recommend this swimsuit. :)
Very Very Very goood! I love it! True to size, I am 86, 67, 88, took size M and it fits perfectly. Seller added gifts too. Thank you! Will buy more ;)
Swimsuit super! Check item 21 day, delivered kurєrom.
Package super-mega fast, up to 2 weeks, considering that ordered to NG. all size, elastic panties adjustable. Plus even put mini gift
Excellent purchase, quality nice. Came quickly and with a gift
I like that it can be worn with skirts, it looks like a set. Perfect for it to come out on the beach.
Fits well, looks unusual. How to feel after operation-see. Come quickly and with nice bonus. Thanks to the store.