SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oogali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://oogali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved
My settings: ➡️80-64-91. ➡️Рост 173 cm. ➡️Вес 55 kg. For myself I choose black color. Size S. Size fit. Dimensional grid corresponds to. Including and growth. There is no pressure. Length to the ankle. Kombez very easy, goes down like a second skin. Material: corrugated, zhaty polyester. The fabric is thin, breathable, but at the same time does not shine. Gate fastens with 2 buttons. Scents, quite comfortable. Front V shaped not deep cut. Rear Back opening. The pope seam slightly gathered, within reason. That creates extra visual volume. This kombez is ideal for trenazherka, dance, yoga and normal wear! Recommend to buy and goods and store!
Girls, it's a delight. High quality item. the parameters of 90-70-95 Size S got good, but to increase the length of 165 short. model with open back. Black on black underwear translucent. It runs, it seems to me even slimmer. Recommend you look suit, it's really cool.
Super Suit, size fit perfectly
The Size small fits very well for me (165 cm , 65 Kg, EU Size 38) and the Jumsuite is very comfortable to wear and looks great. It is stretchy and thus fine for all kind of sportive activities. The communication with the store is excellent, received quickly size recommendation after having sent my measurements.
The 44 size s a little, and model on the girls me 160 cm should take in top straps, not to hang.
the material is very comfortable. good store.
Suggest to buy small than as usual. But it is wonderful
It worth the price, pretty good material. I'm between S and M and I bought a M, so it's kind of large on tights but definitely fits the sizes. The color is a bit more pale than the site photos.
Good quality fabric and very fast delivery but sizing is a bit big .. I bought the M and still a bit big